Mail-In Repair

Ship your controller to us from anywhere. We diagnose, quote, repair, test, and ship it back.

Free Return Shipping on Orders $150+

  1. Start a repair ticket

    Tell us the platform, the symptoms, and which services you think you need using the repair intake form. No payment is required to start a ticket.

  2. Get your confirmation & shipping instructions

    We'll email you a ticket number and the mailing address to ship to. Write your ticket number on a slip of paper and include it inside the package.

  3. Pack it up

    Remove any case, skin, or accessory you don't want serviced. Wrap the controller in bubble wrap or soft cloth and use a snug box — avoid letting it shift around in transit. Don't ship loose batteries rattling around; leave them seated in the controller.

  4. Ship it in

    Use a trackable shipping method and send us the tracking number by replying to your confirmation email. We recommend insuring high-value items (Elite Series 2, modded controllers) for the declared value.

  5. Diagnosis & quote

    Once it arrives, we inspect it and send a final quote by email — usually within 1–2 business days of receipt. No repair work starts until you approve the quote.

  6. Pay securely

    Approved quotes are paid through a Stripe Payment Link or emailed Stripe invoice. We never ask for your card number directly, and we never store card details.

  7. Repair, test, and ship back

    We repair, run it through our test checklist, clean it, and ship it back with tracking. Your warranty starts on the ship date — see Warranty Policy.

Free return shipping on orders $150 and over. Below that, return shipping is billed at cost. Mail-in is the only available service method right now — local drop-off is coming soon.
Typical turnaround: 3–5 business days from when we receive your controller, not counting shipping time. Need it faster? Standard Rush (+$49) or Priority Rush (+$119) can be added to an approved repair — ask when you start your ticket. Rush service isn't eligible for discounts.
$49.99 minimum bench fee applies only if you decline the repair after diagnosis, your controller can't be economically repaired, or you ask for it back without an approved repair — it's credited toward the repair if you approve a quote. See Repair Agreement.

Ready to ship yours in?

Start a Repair Ticket